Archive | August, 2010

FaceBook Places – What does it mean to you as a Business Owner?

FaceBook Places is going to change the “face” of FaceBook in an amazing way. Looking out 6-12 months, we are going to have an amazing database of information. You will be able to ask your friends who have check-in at Places what they think of it. Imagine if Reviews on Fan Pages are Tied in with Places and the Fan Pages? This is going to be huge!!!

Until then, this is what you need to know as a business owner directly from FaceBook.
If you are the official representative of your business, please take the following verification steps to claim the Place on Facebook:
1) Search for the Place on Facebook you wish to claim as your business. If no Place exists for your business, you can create a new Place.
2) Once you locate the Place for your business, click the “Is this your business?” link at the bottom of the Place.
Complete the step-by-step verification process to claim your Place.
3) Please keep in mind that only official representatives of a business can claim the Place on Facebook.

Why Claim you Place?

By claiming your Place you can manage your Place’s address, contact information, business hours, profile picture, admins and other settings.
*As you can imagine, FaceBook is also enabling you to promote your Place, hello FaceBook advertising opportunity. If you don’t want to pay for advertising, see my tip below for getting even more valuable engagement.

What else?
Do something very basic, like put up a sign asking people to check-in. This is the best word of mouth advertising you can get. Get more aggressive and ask them to tag you (must be friends) or better yet Tag their friends!
*Think about your business and how you can use Places. Get Creative. Use this as an opportunity to connect with your customers.

Comments { 0 }

FaceBook Places – 3 ways this will socialize your business

As companies still struggle with what to do with FaceBook and how to integrate their employees into their campaign, along comes PLACES, a blessing in disguise for every business in the world.  Why? Instead of struggling to get them to suggest your fan page to their friends, now you can have them “check-in” notifying their friends where they are currently located. For most of us, this will be a company of some sort most weekdays.

1) Easiest way for your employees to promote your company, “check-in” when they get to work everyday.

2) For business to business – Your contacts should be in your FaceBook friends list, if they are not your competition will surely be making friends with them and building stronger relationships thru normal social interaction. If you are connected to your business contacts, there is an easy way to stay in front of your network, “check-in” and your network will see a gentle reminder of where you work.

3) Every coffee shop  and restaurant in America should be offering 10 cents off a cup of coffee, free cookies or a drink when you “check-in” on FaceBook.Think about the value of this advertising, trusted agents communicating to their friends where they are drinking or eating, with a map attached, Wow! Put up a sign today at your cash register or real world “check-in” station. Holy Powerful Batman!

Why is this the death of Four Square and Gowalla? Because those games were not really a big enough incentive to get the masses checking in some place. With 500 million users and millions of mobile users on the iPhone, FaceBook “check-in” will be easy to adopt and use. The potential for linking to Fan Pages is almost scary. Get ready world, FaceBook is having a banner year and the world just got smaller and a lot more interesting.

Comments { 0 }

Geolocation comes to FaceBook

Of course Facebook wants us to use Geolocation. I’ve got some safety concerns and will be thinking about the greater opportunities afforded by this new and immensely important area of socialization. Check out the TechCrunch article for some great information.

Comments { 0 }

The Top 7 Do’s of using Social Media in Your Job Search

This piece was done with Alex Sukhoy of Creative Cadence in mind. I’d also like to credit Susie Sharp who connects people on a weekly/daily basis and actively promotes opportunities in the greater Cleveland area. You don’t have to be actively searching for a job to use these tips to grow revenue at your current company. I could have called this, “things you know if you have read every one of my posts on this blog.”

1) Complete your LinkedIn profile.
This should be a 1 hour work session. Fill in the details, make sure your personality and experience shine. This is your “living resume,” make sure you are well represented from your professional experience to your education to your interests. The more information you share in your profile, the easier it will be for people to connect with you. You must have a decent head shot that shows your eyes, an easy to share link to your profile (that should be included on your resume and in the signature line of your email), and your specialties included as keywords. Never ask for a recommendation on LinkedIn, give them weekly until you run out of people to write them for. Giving recommendations on LinkedIn promotes your profile keeping you in front of your network and builds social capital. Write a recommendation for everyone that has worked for you, that you have worked for, that you know professionally or personally. Keep them short, simple and honest, remembering these recommendations build your credibility and communicate how well you write to the reader.

2) Lock down your FaceBook profile.
Yes, your potential employers can look you up on FaceBook and see all of the posts in your newsfeed, if you let them. My rules for FaceBook privacy settings are very simple. Everything should be set to “friends only,” except for Search and Messaging which should be set to “Everybody;” and “Pictures and Videos,” which I encourage you to set to “Friends of Friends.” When you lock down your privacy settings under Account, you do not have to worry about potential employers or school admission teams looking thru your profile. That said, CLEAN IT UP. If you are not comfortable with your mother seeing what is on your FaceBook profile, it should be deleted. You are responsible for what you post and the pictures you are in. If someone posts inappropriate pictures of you, untag yourself and politely ask them to remove the picture. Yes, you must put in your education and employment history on FaceBook. Although FaceBook is your “social network,” it may be your most valuable (especially since it has 500 million users and is growing faster than ever before). Give your friends the chance to know you professionally as well as personally.

3) Tell your network what opportunity you are looking for.
People have to know how they can help you. The worst thing that can happen is people will not respond or they will say no. You must get comfortable telling people what you are looking for and asking them for help with specific goals. Asking to be introduced to specific people or even types of companies is the best way to empower people to help you. You can use the status updates in LinkedIn, FaceBook and Twitter as well as direct email followed by a phone call.

4) Do your research.
Look up companies you are interested in on Google, LinkedIn, FaceBook, Twitter. Do the same thing with people you are meeting or interviewing with. If you are doing your research you will find connections, common ground and areas of focus. How you use this information will play a role in your success. What kind of information will be useful to you? Anything form a shared interest, to a mutual friend, to the alma mater of your potential employer to recent news about the company. You have access to an unlimited power, knowledge. Use it!

5) Expand your connections.
I call this the Rainbow Theory. The connections in your Network make up the rainbow of your life. Each of them is a unique color representing some aspect of you and your relationship. We want a large beautiful rainbow (friends and connections), why? Because at the end of that rainbow is a pot of gold, only you can limit how big that pot of gold is. Expand your connections, friendships and relationships and you increase the potential of that pot of gold. How do you find that pot of gold? See #6.

6) Meet up in public as often as possible.
Social networking is not a competition to see who has the most “friends” or “contacts.” It is the opportunity to get to know people better. You must dig thru your contacts and set up meetings every single week. When you travel, find people in your network and get meetings, breakfast, coffee or drinks with them. Your next opportunity may live in another city yet have a great connection for you. By meeting in public places you will see other people you know, this is not an accident. Follow-up with these people and participate in your community. Remember to stay actively engaged in the process of helping other people with opportunities they are looking for.

7) Be more generous.
Share your skills and time liberally. Volunteer. You can do more good for your reputation and search for opportunity by giving your time and the most valuable skills you have, until you are “running on empty.” People will see the value you bring to the table, you will meet new people in real working situations and you will have positive situations to talk about with potential employers and clients as you look for your next opportunity. You are the most valuable asset you have, the more you share your skills and talent the more valuable of an asset you become to society. Increase your value, be more generous.

Comments { 0 }

The Top 7 Dont’s of using Social Media in Your Job Search

This piece was done with Alex Sukhoy of Creative Cadence in mind.

1) Don’t stalk.
It is ok to connect with people after you meet them and even engage with “randoms” as long as the interaction is real. Your communication must be authentic or you will do more damage than good to this developing relationship. It is great to connect with people you don’t know on these networks and get to know them better. As a rule of thumb keep the “fat” in your network limited to 10%. If you are going to connect to “randoms,” tell them why you want to connect with them. Give them a reason to accept your connection, then give time to let the relationship develop normally.

2) Don’t be negative.
Social networks are overwhelmingly positive. Note the “like” button, ever wonder why there is not a “dislike” button? Add your voice to the conversation if you have something to share, if it is negative, save the thought for a few hours and re-evaluate whether you should share it. It is too easy to gripe, avoid being a “Debbie Downer.” If it really is negative and you have to go there, create a conversation and enable people to discuss the situation. Don’t talk badly about any place you have ever worked or a current or former boss. Posting on any social network may be taken out of context and/or become part of the “permanent record.” Your next employer may be one of your “friends” on FaceBook or even a “follower” on Twitter. Make the glass half full.

3) Don’t “cross the streams.”
Keep your voice authentic on each network independently. FaceBookers do not get Twitter or post with #hashtags or in #140 #characters. You must keep your voice appropriate for each network. Yes, FaceBook can send out Tweets and your LinkedIn Status can be a Tweeted simultaneously. No, your Tweet that you are at the Bar at 1:30 am should not update your LinkedIn status. These networks can work together efficiently, make sure you understand your settings and whatever you do – “don’t cross the streams.”

4) Don’t post your business on your friend’s wall.
Keep your business private. Business is happening via email, chat, instant message and the phone. You can offend someone pretty easily by attempting to use their wall or post as an advertising ground. If you do promote your self in someone’s post or content, try and keep it light-hearted and always be fully transparent (don’t promote yourself as a source without declaring you are the source).

5) Don’t “set it and forget it.”
Your social networks take time and nurturing. A good rule of thumb is you should spend at least 15 minutes a week on each network you are on. You may need to spend 15 minutes a day or have the time to spend 3 hours a day. You will get out of it what you put in to it. If you don’t put in the time, don’t expect to harvest the rewards.

6) Don’t be somebody else.
Be yourself, it is that simple. If you try and be somebody you are not, it will be awkward and weird. Finding your true voice on these social networks is different for everybody. Start slowly, test the waters. Get comfortable with sharing and post regularly. The more you post the easier it will get. If you don’t have anything good to say, allow yourself to “like” someone’s picture or link and move on to something else.

7) Don’t avoid social networking.
Even if you don’t go to the party, the party is still happening. You are the only limitation in your life. By participating in these networks you control your profile, improve your ability to show up in search on Google and create business opportunities. By nature we are social animals, by nurture we can be effective communicators. Come to the party, we are all waiting for you.

Comments { 0 }

FaceBook Updates Pages – What should you do?

Check up on your FaceBook Fan Page (ok, you should be doing this daily anyway). FaceBook has limited the size of custom fan pages to 520 pixels wide. The odds are pretty decent you need to get in there and clean up that page. They also removed the custom HTML boxes from the left hand side. What does all of this mean? FaceBook will look a little more uniform, time to start thinking about how to break out of the box!

Comments { 0 }

Number 1 sign your company is missing the Boat

If your company is blocking employees from accessing FaceBook or Twitter or YouTube, then your company is missing the boat. How do you remedy this situation? Start with a social media policy that will help your company grow revenue, set parameters for what behavior is appropriate and build morale. There is a link in the navigation to a sample social media policy that will get you started.

Looking out into 2011, the corporate market is going to change from a “prevent defense” to an “option offense.” Think about your employees as players on your team. Ask yourself, “Does my company empower team players to be successful or are we limiting our own potential for growth?” If your employees are not engaged with your social media presence, then start asking questions now, so you are prepared for success in 2011.

Build More Bridges.

Comments { 0 }

Digging Deeper – Finding the Time To Be Successful

A common question I get is, “how much time am I going to have to spend on this social media stuff?” I usually suggest a minimum of 15 minutes per week, per network. There is an upfront investment of 2 hours per network to learn how to use the various websites. The real question people should ask me is, “how much time can I invest before I start to see diminishing returns?” This is about an hour per day per network. The truth hurts.

This summer I got to spend a few days in the Sierra Nevadas with my family, including a brief visit to Yosemite. As I looked out at Half Dome, waterfalls and the expansive mountains, I thought about how long it took to make all of this (see picture below). We spent almost 5 hours driving, just to see this view (nothing compared to how long it took Ansel Adams to get to see this view). If you want to build mountains in your business, you are going to have to commit the time, energy and brain power to getting these networks to work for you. The amount of time you commit to your efforts will directly correlate with your success.

The real question I have for you is, “how successful do you want to be?” If you can answer that question, I can tell you how much time you need to invest in your social and professional networking.

Comments { 0 }